Services

MINDNOW’s comprehensive offer includes support for IT departments as well as remote IT support, tailored individually to customers. We guarantee customer service 24 hours a day, 7 days a week. We ensure fast reaction of professional team of IT specialists. Thanks to efficient and professional support and a wide range of services we are confident that you will get the highest level of satisfaction.

IT infrastructure management

Within this category we provide comprehensive services related to management of key resources and IT processes in the client’s organization – hardware infrastructure, software and staff.

Outsourcing IT administration:

  • User support in customer organisation

  • Support of specialists and IT staff

  • Surveillance of applications and systems

  • Ticket registrations

  • management and handling of assignments

  • Monitoring of SLA parameters

  • Support for the central printing system

  • IT Human Resources Management in the IT area

Outsourcing of IT infrastructure

  • IT hardware management

  • Management of IT systems

  • Managing the process of securing system backups

  • Support for remote notifications

BODY LEASING

We have access to qualified IT service staff who participate in many external projects. They are ready to cooperate in the short or long term, for the needs of your project. On special request we will also carry out the recruitment process directly for the target customer.

Base of IT specialists

Full spectrum of competences

Different models of cooperation

Recruitment

As part of the completed orders, we have provided specialists for tasks in the areas of the following:

  • Development, testing and administration of applications and systems
  • Technical and direct support
  • Management of projects
  • Project support
  • IT implementations
  • Integration of applications
  • Supervision and acceptance of modernization works and new branches of the Banks

SERVICE

We provide complex services related to maintenance of computer hardware and peripheral devices in the IT industry for corporations.

Guarantee and post-warranty

As part of the service, we provide services related to the repair of such equipment as:

  • Workstations

  • Notebooks

  • Tablets

  • Printers

  • Multi-functional devices

  • Servers

  • UPS

  • CHBS

  • IP Phones

  • Smartphones

Extended

We offer computer hardware repair services that are not covered by the manufacturer’s standard warranty as well as for unguaranteed hardware.

Management of IT equipment

Our experience is based on multiple projects fully managed by the MINDNOW team.
IT equipment management projects include:

  • Delivery, installation and configuration of computer hardware and peripheral equipment as well as their disposal

  • Modernization and extension of hardware and system infrastructure (including software upgrade)

  • Wide scale roll-out projects

  • Implementation of structural wiring

  • Inventory, inspection and maintenance of equipment and peripheral equipment.

We provide authorized computer hardware service of such manufacturers as: Apple, HP, Intel, Lenovo, Toshiba, Dell, Epson, Ricoh, Xerox, Kyocera, Wincor, Fujitsu, Microtek Cisco, Avaya, BlackBerry, Huawei, LG, Motorola, Nokia, Samsung, Sony, HTC, Comex, Delta, MGE, Upsilon.

CONSULTING

As part of outsourcing services, we also offer IT consulting in the planning of infrastructure, taking into account customer requirements, future needs and industry specifics. Appropriately chosen hardware and software, minimizes infrastructure maintenance costs and ensures the required developability and scalability of solutions.

PROJECT MANAGEMENT

For the needs of your company’s IT department development, experienced managers will ensure the preparation and support of the whole process of implementation of the new solution. Management of services by our managers is carried out in accordance with ITIL best practices.

FIELD OF ACTIVITY

MINDNOW company provides services throughout the whole country. Our branches are located in the main regions of Poland, which enables us to cooperate on a wide range of issues.

Number of supported client locations in a given area:

If you are interested in outsourcing IT services or if you have any questions about our offer, please contact us via the contact form.